- Waves Customer App

Date	Registration	Location	Time

Waves global privacy policy

This Privacy Policy sets out how we will treat the personal information which you provide to us while using this website or app (separately or together, the “Site”) and/or the services provided from the Site (“Services”). You are deemed to accept the terms of this Privacy Policy on your first use of the Site. We may change this Privacy Policy from time to time and such changes shall be effective from the date and time the revised Privacy Policy is posted on the Site. The Site and all content therein are owned or controlled by Waves Consultancy Ltd, trading from 1 Castle Court, Brewhouse Lane, London, SW15 2JJ.
To provide the Services, it is necessary for us to collect and process certain personal information from you including: name, address, date of birth, gender, email addresses and/or mobile phone numbers, IP addresses, your activities on the Site, and/or financial information. This information will be stored together with any additional information you may provide to us from time to time, and will be used to provide you with the Services and any other services associated with them. We may also use your personal information to analyse use of the Site and/or to keep you up-to-date with other products and services we provide or those of our trusted partners which we think may be of interest to you. We take reasonable care in keeping this information secure and preventing any unauthorised access or unlawful use of it. All personal information is processed by us in accordance with applicable data protection legislation.
We may, from time to time, expand or reduce our business which may involve the transfer of certain divisions or assets of our company to other parties, and Data, where relevant, may be transferred to such third parties. Additionally, from time to time we may transfer Data for to locations outside the European Economic Area, some of which may have different data protection laws to the UK or the EU, or no data protection laws. In all such cases, we transmit such information only to entities that comply with this policy and applicable law.
We may use 'cookies' while you access the Site to avoid the need to re-enter details on different occasions. This information is used to produce statistical reports on Site activity and allows us to tailor the Site to suit your interests. Examples include:
- enabling our service to recognise your device so that you don't have to give the same information several times during one task;
- recognising that you may already have given a username and password so that you don't need to do it for every web page requested; and/or,
- measuring how many people are using services, to make the services easier to use and to ensure sufficient capacity for quick delivery to your web browser.
A “cookie” is a small amount of data sent from the server and stored on your computer's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. These settings will typically be found in the 'options' or 'preferences' menu of your browser. Please note that we do not recommend turning cookies off when using the Site as this may prevent you from using certain aspects of the Site.
Please note that from time to time we may use third party advertising service providers to display advertising on the Site, to analyse demographics data of our visitors and to manage our advertising on other sites and such providers may use their own cookies and/or web beacons to collect information in order to provide personalised advertising. If you do not wish to have your information used for such purposes, you may opt-out by emailing at waveswebapp@wavesconsultancy.co.uk.
If you wish to withdraw your consent in relation to storage and processing of your personal data, (i.e. “opt out”), please contact us at waveswebapp@wavesconsultancy.co.uk. Please note that, following any such withdrawal, we may not be able to provide the Services to the full extent or at all.
Please note you have the right to request access to and rectification or erasure of Data or to object to or request the restriction of processing of your Data. If you do not want us to retain or use your Data in any way or at any time, you may withdraw your consent (i.e. “opt out”), by contacting us at waveswebapp@wavesconsultancy.co.uk.
Information about concerns or complaints may be made to the Information Commissioners Office in the UK via https://ico.org.uk/concerns. If you have any queries about this Privacy Policy or wish to resume receiving information which you may have previously opted-out of receiving, please contact us at waveswebapp@wavesconsultancy.co.uk.

Registered user terms & conditions

ANY PERSON OR ENTITY ("User"), REGISTERED TO USE OR ACCESS THE SITE AT www.waveswebapp.co.uk and/or admin.waveswebapp.co.uk (“Site”) OR THE APP KNOWN AS “WAVESWASH” (“App”) OR ANY INFORMATION CONTAINED WITHIN THE SITE OR THE APP, AGREES TO AND IS BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF THIS REGISTERED USER AGREEMENT ("Agreement").

Contracting Parties. When you register with or otherwise use the Site and the App, you are contracting with Waves Consultancy Ltd, trading from 1 Castle Court, Brewhouse Lane, London, SW15 2JJ. Waves Consultancy Ltd is referred to in these terms and conditions as "we", "us", "our" or “Waves”. You confirm that you are at least 18 years old and have full authority to bind the business on whose behalf you will use the Site and/or the App.
Use of the Site, the Services and the Waves Customer Processing System. The Site and the App provide functionality for processing customer, car and related services information and storage, booking and checking in and out (“Services”). From time to time other services and functionalities (including those related to promotions) will be made available but we provide no warranties regarding the Services or any such additional services and we reserve the right to withdraw any elements or functionalities at any time without liability to you.
Passwords. You agree: to keep your username and password secure and confidential and to not allow anyone else to use your email address, username and/or password to access the Site and/or the App; to not do anything which would assist anyone who is not a registered User to gain access to any secured area of the Site or the App, and; to not create additional registration accounts for the purpose of abusing the functionality of the Site or the App, or other users, or to seek to pass yourself off as another User. If you think someone else has obtained your account details, please let us know immediately and we will close your account as quickly as possible. You will be responsible to Waves and to others for all activity that occurs under your registration account.
Your Personal Data. You agree to provide only true, accurate and complete information to us via the Site and/or the App. Any personal information provided by Users will be treated with appropriate care and security in accordance with our Privacy Policy.
Accessing Personal Data. The Site and the App may provide you with access to information about users and/or customers, which may include Personal Data such as names, phone numbers, vehicle registrations and other personally-identifiable information (“Data”). You acknowledge and agree that: (i) Waves is the owner (and Data Controller) of all Data; (ii) you are legally required to handle all such Data reasonably and securely and to use or process such Data only for the specific purposes of Waves business; and (iii) any inappropriate use of any Data by you may result in legal liability and/or criminal prosecution. To the fullest extent of applicable law, Waves shall not be liable for your use or misuse of any Data via the Site, the App or otherwise.
Confidentiality. For the avoidance of doubt, the Data and other business information accessible via the Site and/or the App is confidential information and you agree to not disclose any such data or information to any third party for any reason other than for the specific legitimate purposes of Waves business.
Content. The Site and the App are intended only for the purposes specified on the Site and the App, and your use of the Site, the App and/or all content and Data contained within the Site and the App (“Content”) is entirely at your own risk. Please note, whilst we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date, complete or free of defects, and is subject to change, often at very short notice. All Content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law. Waves, unless otherwise stated herein, owns or controls all relevant intellectual property rights in the Site, the App and the Content. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site, the App or Content in any form (including storing it in any medium) other than as expressly allowed herein or as permitted on the Site or under UK or local law. The Site, the App and the Content are for your personal, non-commercial use only, and are not for re-distribution, transfer, assignment or sublicense.
Objectionable Material. If you encounter or become aware of any objectionable or infringing or unlawful content posted anywhere on the Site and/or the App, please immediately report such material (and the specific page on which it is found) to waveswebapp@wavesconsultancy.co.uk. Please note that there may be adverse legal consequences if you make a false or bad faith allegation through this process.
Liability. You agree that the liability of Waves to you hereunder shall be limited to the greater of: (a) the amount you have actually paid to Waves for its products or services; and (b) one hundred pounds (£100). Except as set out herein, Waves shall not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of the Site, the App and/or in relation to the goods and/or services that we provide. Nothing in this Agreement shall operate to limit or exclude liability for death or personal injury caused by negligence of Waves.
Indemnity. You agree to indemnify Waves for any loss or damage that may be incurred by Waves, including without limitation legal fees, arising from any breach by you of any warranty or other term herein or your misuse of any material or information obtained through the Site and/or the App. You further undertake to indemnify Waves for all loss or damage incurred by Waves in relation to any third party claim against Waves for infringement of intellectual property rights arising in relation to your provision of materials to the Site and/or the App.
Termination of this Agreement. Waves may at any time terminate this legal Agreement (and/or restrict your access to the Services) if, in our sole discretion, we believe that you may have breached (or acted in a manner indicating that you do not intend to or are unable to comply with) any term herein, or if we are legally required to do so by law, or if continuation is likely to be no longer commercially viable.
Hacking. You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, "Interfere") with the Site or the App in any manner. If you in any way Interfere with the Site and/or the App, you agree to pay all damages incurred by Waves. We will cooperate with the authorities in prosecuting any User who Interferes with the Site or the App or otherwise attempts to defraud Waves or any other parties through your use of the Site or the App or services provided via the Site or the App. We reserve the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. You agree that we may block your IP address or addresses at any time, and at our sole discretion to disallow your continued use of the Site and/or the App. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.
Trade Marks. The brands, products and service names used or appearing within the Site and the App (including without limitation, "Waves”, “Waves Car Wash”, MyCarWash”, “Tesco Hand Car Wash” and “Waves Consultancy”) are the trademarks or trade names of Waves or its trading partners unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or taglines except as expressly agreed in a completed Franchisee Agreement.
No Partnership. Your use of the Site, the App and the Content creates no partnership, client, fiduciary or other professional relationship.
Entire Agreement. This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement.
Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations hereunder is caused by events outside our reasonable control.
Severance. If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.
No Waiver. No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.
No Assignment. You may not assign or sub-contract any of your rights or obligations under this Agreement to any third party unless agreed upon in writing by Waves.
Variation. This Agreement may be varied from time to time by our posting new terms on the Site and/or the App, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site or the App. Your continued use of the Site and/or the App constitutes agreement with and acceptance of any such amendment or other changes.
Law and Jurisdiction. This Agreement shall be governed by and will be construed in accordance with the laws of England. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.
Contacting Us. You may contact us at the following address: Waves Consultancy Ltd, 1 Castle Court, Brewhouse Lane, London, SW15 2JJ, or at waveswebapp@wavesconsultancy.co.uk.

Terms of service

ONLINE BOOKING AND/OR PAYMENT: Please note that you may book or pay for wash services using the Waves app only if arrive in the vehicle which you have registered via the app.

1.

CONTRACT

1.1

Any person booking or receiving car wash services provided at this location (the “Site”) agrees to and is bound by these terms and conditions ("Agreement").

1.2

A booking must be placed with one of our operators on the Site or in advance by phone. We further reserve the right in our sole discretion to refuse to provide Services to you for any reason.

1.3

On receipt of Services at the Site, you are contracting with the franchisee(s) ("we", "us" or "our"), who is a branded franchisee of Waves (Waves Consulting Limited).

1.4

This Agreement may be varied from time to time by our posting new terms at the Site (or otherwise delivered to you), and any such changes will be applicable from the date posted. Your continued use of the Services constitutes agreement with and acceptance of any such amendments or other changes.

2.

SERVICES

2.1

Any person booking or receiving car wash services provided at this location (the “Site”) agrees to and is bound by these terms and conditions ("Agreement").

2.2

We will make every effort to complete the Services on time in each instance, but there may be delays due to circumstances beyond our control in which case we will complete the Services as soon as reasonably possible.

2.3

We reserve the right to suspend the Services if we have to deal with technical problems, or to make improvements to the Service.

3.

PRICES

3.1

Payment must be made at the time the Services are delivered. Any amount not paid at such time may result in our retaining your vehicle pending payment in full.

3.2

Prices are as displayed on the “Service Menu” at the Site. Prices are subject to change and we reserve the right to change such prices at any time by posting new prices at the Site. All prices are inclusive of VAT unless otherwise stated. We shall determine the “size category” of your vehicle in our sole discretion.

4.

REFUNDS

4.1

You may rearrange (or completely cancel) your wash using the “Manage My Bookings” page on the Waves Customer App (download HERE) at any time up to one hour prior to your booked time without incurring a charge. If you wish to rearrange (or cancel) with less than one hour’s notice, you may do so, but you will be charged a five pound (£5) fee.

4.2

It may be possible to arrive at the car wash site up to one hour late and, subject to availability, you may not be charged. However, if there is no availability, you will be charged a five pounds (£5) fee. If you arrive more than one hour late, or fail to turn up at all before the close of business on the day of the booking, you will be charged a five pound (£5) fee.

5.

LIABILITY

5.1

You must remove from the vehicle any valuable items which are not connected to the vehicle. We will not be responsible for loss of or damage to any such items. Please do not ask our operators to remove or store any such items for you, as we can accept no responsibility or liability.

5.2

Before allowing us to begin providing the Services, you must tell us about any defects, damage or weakness in your vehicle which may affect the Services or are otherwise relevant. Please note that polish and other cleaning products may be slippery and care should be taken when collecting your vehicle.

5.3

Child seats must be removed and replaced by you, as our operators will not refit in any circumstances.

5.4

Please note that you are required to retain a second set of keys for your vehicle and that we shall not be liable for loss or damage resulting from inaccessibility of keys.

5.5

You agree that existing paint chips/scratches on your vehicle may become visible after cleaning and that we will not be held responsible for any lifting and/or flaking to paintwork, lacquer, decals and trim (including without limitation wheels) during the valet process where this is as a result of an underlying condition which may not be obvious prior to valeting the vehicle. You understand that reasonable care will be taken of your vehicle whilst under our control but you understand that we will not be held responsible for damage that might occur to your vehicle when outside of the designated wash area.

5.6

We shall not accept responsibility for claims made after the vehicle has been removed from our designated wash area and/or parking facility.

5.7

Our total liability to you hereunder (including for acts of our employees, agents, consultants and/or subcontractors) shall be limited to the greater of: (a) the actual value of any evidenced damage to your vehicle; and (b) £1000. We shall not under any circumstances be liable for any indirect or consequential loss, including without limitation loss of profits or business or use of vehicle. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement however nothing herein is intended to limit liability for death, personal injury or fraud.

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